High School Diploma – or the equivalent (for example, GED)

Hotel, Motel, and Resort Desk Clerks

Career Overview Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Also Known As Front Desk Agent Front Desk Clerk …

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Interviewers, Except Eligibility and Loan

Career Overview Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms. Also Known As Admissions Clerk Admissions Representative Interviewer Registration Clerk Alternate Job Titles Admissions Advisor Admissions …

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Library Assistants, Clerical

Career Overview Compile records, and sort, shelve, issue, and receive library materials such as books, electronic media, pictures, cards, slides and microfilm. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials. …

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Customer Service Representatives

Career Overview Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. Also Known As Account Representative Customer Service Representative (CSR) Customer Service Specialist Member Services Representative (Member Services …

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Eligibility Interviewers, Government Programs

Career Overview Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing. Also Known As Eligibility Specialist Eligibility Worker Social Welfare Examiner (SWEX) Workforce Services Representative (WSR) Alternate Job Titles Authorization Specialist Benefits Program Tech (Benefits Program Technician) Business and Employment …

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Court, Municipal, and License Clerks

Career Overview Perform clerical duties for courts of law, municipalities, or governmental licensing agencies and bureaus. May prepare docket of cases to be called; secure information for judges and court; prepare draft agendas or bylaws for town or city council; answer official correspondence; keep fiscal records and accounts; issue licenses or permits; and record data, …

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Correspondence Clerks

Career Overview Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence. Also Known As Correspondence Clerk Correspondence Coordinator Correspondence Representative (Correspondence Rep) Dispute Resolution Analyst Alternate Job Titles Authorization …

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Procurement Clerks

Career Overview Compile information and records to draw up purchase orders for procurement of materials and services. Also Known As Buyer Procurement Specialist Purchasing Clerk Purchasing Specialist Alternate Job Titles Buyer Departmental Buyer Expeditor Film Replacement Orderer Procurement Agent Procurement Analyst Procurement Assistant Procurement Clerk Procurement Coordinator Procurement Officer Procurement Representative Procurement Specialist Procurement Technician …

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Tellers

Career Overview Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions. Also Known As Bank Teller Financial Services Representative (FSR) Member Services Representative Teller Alternate Job Titles Account Representative Bank Representative Bank Teller Banker Bilingual Spanish Teller Bilingual Teller Branch Operations Specialist Branch Teller Cash …

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Bookkeeping, Accounting, and Auditing Clerks

Career Overview Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Also Known As …

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