Career Overview
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Also Known As
- Chef Concierge
- Concierge
- Guest Service Agent
- Hotel Concierge
Alternate Job Titles
- Activities Concierge
- Chef Concierge
- Club Concierge
- Concierge
- Concierge Security Officer
- Conference Concierge
- Event Concierge
- Front Desk Agent
- Front Desk Concierge
- Guest Service Agent
- Health Concierge
- Hospitality Aide
- Hotel Concierge
- Hotel Guest Service Agent
- Lobby Concierge
What You'll Do
In this role, your typical responsibilities include:
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Order flowers for guests.
- Make travel arrangements for sightseeing or other tours.
- Pick up and deliver items or run errands for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
Knowledge You'll Use
You'll need solid knowledge in these areas:
- Customer and Personal Service
- English Language
Essential Skills
Success in this career requires strong skills in:
- Active Listening
- Speaking
- Social Perceptiveness
- Service Orientation
Key Abilities
This career requires key abilities in:
- Oral Comprehension
- Oral Expression
- Speech Recognition
- Speech Clarity
- Problem Sensitivity
- Deductive Reasoning
- Information Ordering
- Fluency of Ideas
- Written Comprehension
- Near Vision
Work Style
People who excel in this career typically demonstrate:
- Cooperation
- Dependability
- Optimism
- Social Orientation
- Empathy
What Matters in This Career
This career tends to satisfy these work values:
- Relationships
- Independence
- Achievement
- Support
- Working Conditions
Education & Preparation
Typical Education: High School Diploma - or the equivalent (for example, GED)
Related Work Experience Needed: Over 6 months, up to and including 1 year
On-the-Job Training: Anything beyond short demonstration, up to and including 1 month
Education Details: Usually requires a high school diploma or GED, though some occupations may not.
Experience Required: Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
Technology You'll Use
Popular Technologies & Software
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Yardi software
Tools & Equipment
- Computer laser printers
- Copy machines
- Desktop computers
- Laptop computers
- Laser facsimile machines
- Mobile radios
- Multiline telephone systems
- Smart phones
- Tablet computers
Work Environment
- Telephone Conversations
- Face-to-Face Discussions with Individuals and Within Teams
- Contact With Others
- Indoors, Environmentally Controlled
Salary & Job Market
| Salary Percentile | Annual Wage |
|---|---|
| Entry-Level (10th percentile) | $30,770 |
| Median | $37,320 |
| Top Earners (90th percentile) | $58,050 |
Workers Employed Nationally: 44,200
Related Careers
If you're interested in this career, you might also consider:
Hotel, Motel, and Resort Desk Clerks
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $34,270
Baggage Porters and Bellhops
Education: Less than a High School Diploma
Median Salary: $36,020
Counter and Rental Clerks
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $38,540
Reservation and Transportation Ticket Agents and Travel Clerks
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $41,460
Locker Room, Coatroom, and Dressing Room Attendants
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $34,800
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Occupational data sourced from the O*NET OnLine database, developed by the U.S. Department of Labor, Employment and Training Administration. Wage data from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), 2024.