Correspondence Clerks

Career Overview

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Also Known As

• Correspondence Clerk
• Correspondence Coordinator
• Correspondence Representative (Correspondence Rep)
• Dispute Resolution Analyst

Alternate Job Titles

• Authorization and Referral Coordinator
• Authorization Coordinator
• Authorization Representative (Authorization Rep)
• Authorization Specialist
• Chargeback Specialist
• Claims Correspondence Clerk
• Collections Correspondent
• Commercial Correspondent
• Correspondence Analyst
• Correspondence Clerk
• Correspondence Coordinator
• Correspondence Dictator
• Correspondence Renew Clerk
• Correspondence Representative (Correspondence Rep)
• Correspondence Review Clerk

What You'll Do

In this role, your typical responsibilities include:

• Maintain files and control records to show correspondence activities.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Compile data from records to prepare periodic reports.
• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
• Route correspondence to other departments for reply.

Knowledge You'll Use

You'll need solid knowledge in these areas:

• Administrative
• English Language
• Customer and Personal Service
• Economics and Accounting

Essential Skills

Success in this career requires strong skills in:

1. Writing
2. Reading Comprehension
3. Active Listening

Key Abilities

This career requires key abilities in:

• Written Expression
• Written Comprehension
• Oral Comprehension
• Oral Expression
• Near Vision
• Problem Sensitivity
• Speech Clarity
• Deductive Reasoning
• Information Ordering
• Speech Recognition

Work Style

People who excel in this career typically demonstrate:

• Attention to Detail
• Dependability
• Integrity
• Cooperation
• Self-Control

What Matters in This Career

This career tends to satisfy these work values:

• Relationships
• Support
• Independence
• Working Conditions
• Recognition

Education & Preparation

Typical Education: High School Diploma - or the equivalent (for example, GED)

Related Work Experience Needed: Over 2 years, up to and including 4 years

On-the-Job Training: Over 1 month, up to and including 3 months

Education Details: Usually requires a high school diploma or GED, though some occupations may not.

Experience Required: Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.

Technology You'll Use

Popular Technologies & Software

• Epic Systems
• Microsoft Access
• Microsoft Excel
• Microsoft Office software
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft SharePoint
• Microsoft Windows
• Microsoft Word
• SAP software

Tools & Equipment

• Computer inkjet printers
• Computer laser printers
• Copy machines
• Document scanners
• Laser facsimile machines
• Microfiche viewing equipment
• Multiline telephone systems
• Paper folding machines
• Personal computers

Work Environment

• E-Mail
• Contact With Others
• Face-to-Face Discussions with Individuals and Within Teams
• Telephone Conversations
• Spend Time Sitting

Salary & Job Market

Salary Percentile	Annual Wage
Entry-Level (10th percentile)	$33,530
Median	$46,740
Top Earners (90th percentile)	$62,200

Workers Employed Nationally: 6,260

Related Careers

If you're interested in this career, you might also consider:

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Occupational data sourced from the O*NET OnLine database, developed by the U.S. Department of Labor, Employment and Training Administration. Wage data from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), 2024.