Career Overview
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
Also Known As
- Counter Clerk
- Rental Agent
- Rental Sales Representative
- Video Clerk
Alternate Job Titles
- Airplane Charter Clerk
- Apartment Rental Clerk
- Apparel Rental Clerk
- Auto Rental Clerk
- Automobile Rental Clerk
- Automotive Customer Service Advisor (Auto Customer Service Advisor)
- Baby Stroller Rental Clerk
- Bicycle Rental Clerk
- Boat Rental Clerk
- Boats Renter
- Car Rental Agent
- Check Out Clerk
- Clerk Cashier
- Clock Repair Clerk
- Counter Attendant
What You'll Do
In this role, your typical responsibilities include:
- Compute charges for merchandise or services and receive payments.
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- Explain rental fees, policies, and procedures.
- Provide information about rental items, such as availability, operation, or description.
- Advise customers on use and care of merchandise.
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- Answer telephones to provide information and receive orders.
Knowledge You'll Use
You'll need solid knowledge in these areas:
- Customer and Personal Service
- English Language
Essential Skills
Success in this career requires strong skills in:
- Active Listening
Key Abilities
This career requires key abilities in:
- Oral Comprehension
- Oral Expression
- Speech Recognition
- Speech Clarity
- Near Vision
- Written Comprehension
- Problem Sensitivity
- Information Ordering
- Selective Attention
- Written Expression
Work Style
People who excel in this career typically demonstrate:
- Social Orientation
- Dependability
- Cooperation
- Attention to Detail
- Integrity
What Matters in This Career
This career tends to satisfy these work values:
- Relationships
- Support
- Independence
- Achievement
- Working Conditions
Education & Preparation
Typical Education: High School Diploma - or the equivalent (for example, GED)
On-the-Job Training: Anything beyond short demonstration, up to and including 1 month
Education Details: Usually requires a high school diploma or GED, though some occupations may not.
Experience Required: Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
Technology You'll Use
Popular Technologies & Software
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Oracle Database
Tools & Equipment
- 35 millimeter cameras
- Adjustable widemouth pliers
- Adjustable wrenches
- Barcode scanners
- Cash registers
- Credit card processing machines
- Delivery trucks
- Desktop computers
- Digital cameras
- Handtrucks
- Nut drivers
- Personal computers
- Screwdrivers
- Surveillance cameras
- Wire cutters
Work Environment
- Face-to-Face Discussions with Individuals and Within Teams
- Telephone Conversations
- Contact With Others
- Indoors, Environmentally Controlled
- Work With or Contribute to a Work Group or Team
Salary & Job Market
| Salary Percentile | Annual Wage |
|---|---|
| Entry-Level (10th percentile) | $28,580 |
| Median | $38,540 |
| Top Earners (90th percentile) | $62,030 |
Workers Employed Nationally: 398,620
Related Careers
If you're interested in this career, you might also consider:
Retail Salespersons
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $34,580
Cashiers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $31,190
Door-to-Door Sales Workers, News and Street Vendors, and Related Workers
Education: Less than a High School Diploma
Median Salary: $34,530
Stockers and Order Fillers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $37,090
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Education: Not specified
Median Salary: $66,260
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Occupational data sourced from the O*NET OnLine database, developed by the U.S. Department of Labor, Employment and Training Administration. Wage data from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), 2024.