Career Overview
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Also Known As
- Casino Shift Manager (CSM)
- Floor Supervisor
- Slot Supervisor
- Table Games Supervisor
Alternate Job Titles
- Blackjack Pit Boss
- Blackjack Supervisor
- Cage Supervisor
- Cardroom Manager
- Cardroom Supervisor
- Casino Floor Runner
- Casino Floor Supervisor
- Casino Floorperson
- Casino Manager
- Casino Services Supervisor
- Casino Shift Manager (CSM)
- Casino Slot Supervisor
- Casino Supervisor
- Contract Runner
- Dual Rate Supervisor
What You'll Do
In this role, your typical responsibilities include:
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Knowledge You'll Use
You'll need solid knowledge in these areas:
- Customer and Personal Service
- Mathematics
- English Language
- Administration and Management
- Computers and Electronics
Essential Skills
Success in this career requires strong skills in:
- Monitoring
- Service Orientation
- Active Listening
- Speaking
- Reading Comprehension
- Critical Thinking
Key Abilities
This career requires key abilities in:
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Speech Recognition
- Speech Clarity
- Deductive Reasoning
- Near Vision
- Written Comprehension
- Written Expression
- Selective Attention
Work Style
People who excel in this career typically demonstrate:
- Dependability
- Integrity
- Leadership Orientation
- Attention to Detail
- Self-Control
What Matters in This Career
This career tends to satisfy these work values:
- Relationships
- Independence
- Support
- Achievement
- Recognition
Education & Preparation
Typical Education: High School Diploma - or the equivalent (for example, GED)
Related Work Experience Needed: Over 4 years, up to and including 6 years
On-the-Job Training: Anything beyond short demonstration, up to and including 1 month
Education Details: Usually requires a high school diploma or GED, though some occupations may not.
Experience Required: Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
Technology You'll Use
Popular Technologies & Software
- Microsoft Access
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Word
Tools & Equipment
- 10-key calculators
- Board testers
- Copy machines
- Desktop computers
- Digital multimeters
- Digital oscilloscopes
- Electronic cash registers
- Laptop computers
- Laser facsimile machines
- Mobile radios
- Multi-line telephone systems
- Payment kiosks
- Personal computers
- Phillips screwdrivers
- Security alarm systems
Work Environment
- Deal With External Customers or the Public in General
- Contact With Others
- Indoors, Environmentally Controlled
- Work With or Contribute to a Work Group or Team
Salary & Job Market
| Salary Percentile | Annual Wage |
|---|---|
| Entry-Level (10th percentile) | $38,360 |
| Median | $61,590 |
| Top Earners (90th percentile) | $82,370 |
Workers Employed Nationally: 25,530
Related Careers
If you're interested in this career, you might also consider:
Gambling Managers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $85,580
Gambling Change Persons and Booth Cashiers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $34,810
Gambling Cage Workers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $36,990
Gambling and Sports Book Writers and Runners
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $30,460
Gambling Dealers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $33,280
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Occupational data sourced from the O*NET OnLine database, developed by the U.S. Department of Labor, Employment and Training Administration. Wage data from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), 2024.