Career Overview
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
Also Known As
- Environmental Services Supervisor (EVS)
- Executive Housekeeper
- Housekeeping Supervisor
- Maintenance Supervisor
Alternate Job Titles
- Building Cleaning Supervisor
- Building Services Supervisor
- Building Superintendent
- Building Supervisor
- Buildings and Grounds Supervisor
- Butler
- Cleaning Staff Supervisor
- Cleaning Supervisor
- Custodial Supervisor
- Custodian Supervisor
- Environmental Services Custodial Manager
- Environmental Services Department Manager
- Environmental Services Supervisor (EVS)
- Executive Housekeeper
- Home Restoration Service Supervisor
What You'll Do
In this role, your typical responsibilities include:
- Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
- Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
- Inspect work performed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
- Plan and prepare employee work schedules.
- Establish and implement operational standards and procedures for the departments supervised.
Knowledge You'll Use
You'll need solid knowledge in these areas:
- Customer and Personal Service
- English Language
- Administration and Management
Key Abilities
This career requires key abilities in:
- Oral Expression
- Oral Comprehension
- Problem Sensitivity
- Speech Recognition
- Near Vision
- Information Ordering
- Speech Clarity
- Deductive Reasoning
- Category Flexibility
- Written Expression
Work Style
People who excel in this career typically demonstrate:
- Dependability
- Leadership Orientation
- Attention to Detail
- Cooperation
- Integrity
What Matters in This Career
This career tends to satisfy these work values:
- Independence
- Support
- Working Conditions
- Achievement
- Relationships
Education & Preparation
Typical Education: High School Diploma - or the equivalent (for example, GED)
Related Work Experience Needed: Over 1 year, up to and including 2 years
On-the-Job Training: Over 3 months, up to and including 6 months
Education Details: Usually requires a high school diploma or GED, though some occupations may not.
Experience Required: Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
Technology You'll Use
Popular Technologies & Software
- Microsoft Access
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Word
- SAP software
Tools & Equipment
- All-terrain vacuums
- Auto scrubbers
- Building alarm systems
- Carpet shampooers
- Carpet steamers
- Cleaning scrapers
- Commercial automatic floor scrubbers
- Desktop computers
- Dust masks
- Dust mops
- Flatwork ironers
- Floor burnishers
- Floor polishing machines
- Floor scrubbing machines
- Industrial clothes dryers
Work Environment
- Face-to-Face Discussions with Individuals and Within Teams
- Work With or Contribute to a Work Group or Team
- Indoors, Environmentally Controlled
- Telephone Conversations
Salary & Job Market
| Salary Percentile | Annual Wage |
|---|---|
| Entry-Level (10th percentile) | $34,390 |
| Median | $47,520 |
| Top Earners (90th percentile) | $74,190 |
Workers Employed Nationally: 174,660
Related Careers
If you're interested in this career, you might also consider:
First-Line Supervisors of Office and Administrative Support Workers
Education: Bachelor's Degree
Median Salary: $66,140
First-Line Supervisors of Mechanics, Installers, and Repairers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $78,300
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
Education: Not specified
Median Salary: $46,900
First-Line Supervisors of Production and Operating Workers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $71,190
First-Line Supervisors of Personal Service Workers
Education: Associate's Degree (or other 2-year degree)
Median Salary: $47,080
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Occupational data sourced from the O*NET OnLine database, developed by the U.S. Department of Labor, Employment and Training Administration. Wage data from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), 2024.