Career Overview
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Also Known As
- Customer Service Supervisor
- Reservations Supervisor
- Sales Leader
- Sales Supervisor
Alternate Job Titles
- Advertising Material Distributors Supervisor
- Blood Donor Recruiter Supervisor
- Bowling Desk Clerk Supervisor
- Bulk Plant Supervisor
- Circulation Crew Leader
- Client Service Supervisor
- Customer Service Department Supervisor
- Customer Service Supervisor
- Desk Clerks Supervisor
- Driver Sales Supervisor
- Dry Cleaning Manager
- Information Center Supervisor
- Inside Sales Supervisor
- Insurance Agents Supervisor
- Insurance Office Supervisor
What You'll Do
In this role, your typical responsibilities include:
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Knowledge You'll Use
You'll need solid knowledge in these areas:
- Customer and Personal Service
- Administration and Management
- English Language
- Personnel and Human Resources
Essential Skills
Success in this career requires strong skills in:
- Active Listening
- Speaking
- Monitoring
- Management of Personnel Resources
- Social Perceptiveness
- Coordination
- Judgment and Decision Making
- Time Management
- Persuasion
- Reading Comprehension
Key Abilities
This career requires key abilities in:
- Oral Comprehension
- Speech Recognition
- Oral Expression
- Speech Clarity
- Deductive Reasoning
- Inductive Reasoning
- Written Comprehension
- Information Ordering
- Near Vision
- Fluency of Ideas
Work Style
People who excel in this career typically demonstrate:
- Leadership Orientation
- Dependability
- Social Orientation
- Achievement Orientation
- Cooperation
What Matters in This Career
This career tends to satisfy these work values:
- Independence
- Working Conditions
- Relationships
- Support
- Achievement
Education & Preparation
Typical Education: Bachelor's Degree
Related Work Experience Needed: Over 6 years, up to and including 8 years
On-the-Job Training: Over 3 months, up to and including 6 months
Education Details: Most of these occupations require a four-year bachelor's degree, but some do not.
Experience Required: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Technology You'll Use
Popular Technologies & Software
- Cisco Webex
- Microsoft Access
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Word
- Salesforce software
- SAP software
Tools & Equipment
- Desktop computers
- Laptop computers
- Laser facsimile machines
- Multiline telephone systems
- Printing calculators
- Smart phones
- Tablet computers
Work Environment
- Telephone Conversations
- Face-to-Face Discussions with Individuals and Within Teams
- Contact With Others
- Work With or Contribute to a Work Group or Team
Salary & Job Market
| Salary Percentile | Annual Wage |
|---|---|
| Entry-Level (10th percentile) | $48,880 |
| Median | $84,130 |
| Top Earners (90th percentile) | $162,120 |
Workers Employed Nationally: 219,010
Related Careers
If you're interested in this career, you might also consider:
First-Line Supervisors of Office and Administrative Support Workers
Education: Bachelor's Degree
Median Salary: $66,140
First-Line Supervisors of Retail Sales Workers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $47,320
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
Education: Not specified
Median Salary: $46,900
First-Line Supervisors of Mechanics, Installers, and Repairers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $78,300
First-Line Supervisors of Passenger Attendants
Education: Not specified
Median Salary: Varies
Is This Career Right for You?
Discover your perfect career match with our free comprehensive assessment! Get personalized recommendations based on your interests, skills, and values.
Take the Free Career Assessment →
Want Personalized Guidance?
For customized career recommendations, college selection strategies, and expert application support, explore the MehtA+ Admissions Consulting Program. We help students identify the right opportunities and navigate the path to achieving their academic and career goals.
Occupational data sourced from the O*NET OnLine database, developed by the U.S. Department of Labor, Employment and Training Administration. Wage data from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), 2024.