Career Overview
Directly supervise and coordinate the activities of clerical and administrative support workers.
Also Known As
- Accounting Manager
- Customer Service Manager
- Customer Service Supervisor
- Office Manager
Alternate Job Titles
- Accounting Administrator
- Accounting Clerks Supervisor
- Accounting Director
- Accounting Manager
- Accounting Supervisor
- Accounts Payable Manager
- Accounts Payable Supervisor
- Accounts Receivable Manager
- Accounts Receivable Supervisor
- Adjustment Supervisor
- Administrative Coordinator
- Administrative Officer
- Administrative Supervisor
- Admissions Supervisor
- Admitting Officer
What You'll Do
In this role, your typical responsibilities include:
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Recruit, interview, and select employees.
Knowledge You'll Use
You'll need solid knowledge in these areas:
- Administration and Management
- Customer and Personal Service
- English Language
- Administrative
Essential Skills
Success in this career requires strong skills in:
- Reading Comprehension
- Monitoring
- Coordination
- Active Listening
- Social Perceptiveness
- Speaking
- Critical Thinking
- Active Learning
- Writing
- Instructing
Key Abilities
This career requires key abilities in:
- Oral Comprehension
- Written Comprehension
- Oral Expression
- Speech Recognition
- Speech Clarity
- Written Expression
- Problem Sensitivity
- Deductive Reasoning
- Information Ordering
- Inductive Reasoning
Work Style
People who excel in this career typically demonstrate:
- Dependability
- Leadership Orientation
- Cooperation
- Social Orientation
- Attention to Detail
What Matters in This Career
This career tends to satisfy these work values:
- Support
- Relationships
- Independence
- Working Conditions
- Achievement
Education & Preparation
Typical Education: Bachelor's Degree
Related Work Experience Needed: Over 4 years, up to and including 6 years
On-the-Job Training: Over 6 months, up to and including 1 year
Education Details: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Experience Required: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Technology You'll Use
Popular Technologies & Software
- Adobe Acrobat
- Apple macOS
- Google Docs
- Henry Schein Dentrix
- IBM SPSS Statistics
- Intuit QuickBooks
- MEDITECH software
- Microsoft Access
- Microsoft Excel
Tools & Equipment
- 10-key calculators
- Computer data input scanners
- Computer laser printers
- Desktop computers
- Laptop computers
- Laser facsimile machines
- Liquid crystal display LCD projectors
- Multi-line telephone systems
- Personal computers
- Photocopiers
- Photocopying equipment
- Postal scales
- Scanners
- Voice mail systems
Work Environment
- Face-to-Face Discussions with Individuals and Within Teams
- Telephone Conversations
- Contact With Others
- Work With or Contribute to a Work Group or Team
Salary & Job Market
| Salary Percentile | Annual Wage |
|---|---|
| Entry-Level (10th percentile) | $43,920 |
| Median | $66,140 |
| Top Earners (90th percentile) | $102,980 |
Workers Employed Nationally: 1,495,580
Related Careers
If you're interested in this career, you might also consider:
First-Line Supervisors of Non-Retail Sales Workers
Education: Bachelor's Degree
Median Salary: $84,130
First-Line Supervisors of Mechanics, Installers, and Repairers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $78,300
First-Line Supervisors of Passenger Attendants
Education: Not specified
Median Salary: Varies
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
Education: Not specified
Median Salary: $46,900
First-Line Supervisors of Housekeeping and Janitorial Workers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $47,520
Is This Career Right for You?
Discover your perfect career match with our free comprehensive assessment! Get personalized recommendations based on your interests, skills, and values.
Take the Free Career Assessment →
Want Personalized Guidance?
For customized career recommendations, college selection strategies, and expert application support, explore the MehtA+ Admissions Consulting Program. We help students identify the right opportunities and navigate the path to achieving their academic and career goals.
Occupational data sourced from the O*NET OnLine database, developed by the U.S. Department of Labor, Employment and Training Administration. Wage data from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), 2024.