Career Overview
Supervise and coordinate activities of personal service workers.
Also Known As
- Aquatics Supervisor
- Clinical Care Coordinator
- Direct Care Supervisor
- Resident Care Supervisor
Alternate Job Titles
- Adult Family Home Program Manager
- Animal Trainer Supervisor
- Aquatics Supervisor
- Bar and Restaurant Manager
- Barber Shop Manager
- Beauty Shop Manager
- Bell Captain
- Bellhop Service Captain
- Care Guide
- Child Care Worker Supervisor
- Clinical Care Coordinator
- Clinical Coordinator
- Clinical Services Program Manager
- Comfort Station Supervisor
- Companion Animal Leader
What You'll Do
In this role, your typical responsibilities include:
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Knowledge You'll Use
You'll need solid knowledge in these areas:
- Customer and Personal Service
- English Language
- Administration and Management
- Public Safety and Security
- Psychology
- Personnel and Human Resources
- Education and Training
Essential Skills
Success in this career requires strong skills in:
- Active Listening
- Critical Thinking
- Speaking
- Social Perceptiveness
- Coordination
- Time Management
- Management of Personnel Resources
- Reading Comprehension
- Service Orientation
Key Abilities
This career requires key abilities in:
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Speech Recognition
- Written Comprehension
- Speech Clarity
- Deductive Reasoning
- Near Vision
- Written Expression
- Inductive Reasoning
Work Style
People who excel in this career typically demonstrate:
- Leadership Orientation
- Dependability
- Social Orientation
- Cooperation
- Integrity
What Matters in This Career
This career tends to satisfy these work values:
- Relationships
- Support
- Independence
- Achievement
- Working Conditions
Education & Preparation
Typical Education: Associate's Degree (or other 2-year degree)
Related Work Experience Needed: Over 2 years, up to and including 4 years
On-the-Job Training: Over 1 month, up to and including 3 months
Education Details: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Experience Required: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Technology You'll Use
Popular Technologies & Software
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
Tools & Equipment
- Automated external defibrillators AED
- Computer laser printers
- Desktop computers
- Laptop computers
- Multi-line telephone systems
- Personal computers
- Photocopying equipment
Work Environment
- Contact With Others
- Work Outcomes and Results of Other Workers
- Telephone Conversations
- Work With or Contribute to a Work Group or Team
- Determine Tasks, Priorities and Goals
Salary & Job Market
| Salary Percentile | Annual Wage |
|---|---|
| Entry-Level (10th percentile) | $32,150 |
| Median | $47,080 |
| Top Earners (90th percentile) | $73,800 |
Workers Employed Nationally: 107,060
Related Careers
If you're interested in this career, you might also consider:
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
Education: Not specified
Median Salary: $46,900
First-Line Supervisors of Housekeeping and Janitorial Workers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $47,520
First-Line Supervisors of Office and Administrative Support Workers
Education: Bachelor's Degree
Median Salary: $66,140
First-Line Supervisors of Passenger Attendants
Education: Not specified
Median Salary: Varies
First-Line Supervisors of Food Preparation and Serving Workers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $42,010
Is This Career Right for You?
Discover your perfect career match with our free comprehensive assessment! Get personalized recommendations based on your interests, skills, and values.
Take the Free Career Assessment →
Want Personalized Guidance?
For customized career recommendations, college selection strategies, and expert application support, explore the MehtA+ Admissions Consulting Program. We help students identify the right opportunities and navigate the path to achieving their academic and career goals.
Occupational data sourced from the O*NET OnLine database, developed by the U.S. Department of Labor, Employment and Training Administration. Wage data from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), 2024.