Career Overview
Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.
Also Known As
- Casino Manager
- Casino Shift Manager
- Slot Manager
- Table Games Manager
Alternate Job Titles
- Baccarat Manager
- Bingo Manager
- Blackjack Manager
- Cage Manager
- Cage Shift Manager
- Card Room Manager
- Casino Manager
- Casino Operations Manager
- Casino Shift Manager
- Craps Manager
- Dice Manager
- Gambling Director
- Gambling Manager
- Gaming Director
- Gaming Manager
What You'll Do
In this role, your typical responsibilities include:
- Resolve customer complaints regarding problems, such as payout errors.
- Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
- Track supplies of money to tables and perform any required paperwork.
- Explain and interpret house rules, such as game rules or betting limits.
- Prepare work schedules and station arrangements and keep attendance records.
- Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
- Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
Emerging Responsibilities
As this field evolves, you may also:
- Monitor the performance of the gaming floor, relocating games and installing new games as necessary.
Knowledge You'll Use
You'll need solid knowledge in these areas:
- Customer and Personal Service
- English Language
- Administration and Management
- Mathematics
- Personnel and Human Resources
- Administrative
- Computers and Electronics
- Economics and Accounting
Essential Skills
Success in this career requires strong skills in:
- Critical Thinking
- Management of Personnel Resources
- Speaking
- Monitoring
- Active Listening
- Social Perceptiveness
- Coordination
- Service Orientation
- Complex Problem Solving
- Judgment and Decision Making
Key Abilities
This career requires key abilities in:
- Oral Expression
- Oral Comprehension
- Inductive Reasoning
- Problem Sensitivity
- Speech Recognition
- Deductive Reasoning
- Speech Clarity
- Near Vision
- Written Expression
- Information Ordering
Work Style
People who excel in this career typically demonstrate:
- Integrity
- Dependability
- Leadership Orientation
- Attention to Detail
- Social Orientation
What Matters in This Career
This career tends to satisfy these work values:
- Relationships
- Independence
- Working Conditions
- Achievement
- Support
Education & Preparation
Typical Education: High School Diploma - or the equivalent (for example, GED)
Related Work Experience Needed: Over 2 years, up to and including 4 years
On-the-Job Training: Anything beyond short demonstration, up to and including 1 month
Education Details: Usually requires a high school diploma or GED, though some occupations may not.
Experience Required: Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
Technology You'll Use
Popular Technologies & Software
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
Tools & Equipment
- 10-key calculators
- Desktop computers
- Laptop computers
- Multi-line telephone systems
- Personal computers
- Security alarm systems
- Two way radios
- Video surveillance systems
Work Environment
- Face-to-Face Discussions with Individuals and Within Teams
- Contact With Others
- Indoors, Environmentally Controlled
- Work With or Contribute to a Work Group or Team
- Deal With External Customers or the Public in General
Salary & Job Market
| Salary Percentile | Annual Wage |
|---|---|
| Entry-Level (10th percentile) | $51,670 |
| Median | $85,580 |
| Top Earners (90th percentile) | $165,220 |
Workers Employed Nationally: 4,620
Related Careers
If you're interested in this career, you might also consider:
First-Line Supervisors of Gambling Services Workers
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $61,590
Gambling and Sports Book Writers and Runners
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $30,460
Gambling Surveillance Officers and Gambling Investigators
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $43,900
Lodging Managers
Education: Bachelor's Degree
Median Salary: $68,130
First-Line Supervisors of Office and Administrative Support Workers
Education: Bachelor's Degree
Median Salary: $66,140
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Occupational data sourced from the O*NET OnLine database, developed by the U.S. Department of Labor, Employment and Training Administration. Wage data from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), 2024.