Career Overview
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Also Known As
- Front Desk Manager
- Front Office Manager
- Hotel Manager
- Resort Manager
Alternate Job Titles
- Accommodations General Manager
- Accommodations Manager
- Agricultural Labor Camp Manager
- Apartment Coordinator
- Bed and Breakfast Innkeeper
- Boardinghouse Keeper
- Camp Director
- Campground Manager
- Dude Ranch Manager
- Front Desk Manager
- Front Desk Supervisor
- Front Office Director
- Front Office Manager
- Guest Experience Manager
- Guest Relations Manager
What You'll Do
In this role, your typical responsibilities include:
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Greet and register guests.
- Monitor the revenue activity of the hotel or facility.
- Manage and maintain temporary or permanent lodging facilities.
- Train staff members.
Knowledge You'll Use
You'll need solid knowledge in these areas:
- English Language
- Administration and Management
- Personnel and Human Resources
- Customer and Personal Service
- Mathematics
- Sales and Marketing
- Administrative
- Computers and Electronics
- Economics and Accounting
- Public Safety and Security
Essential Skills
Success in this career requires strong skills in:
- Service Orientation
- Active Listening
- Management of Personnel Resources
- Social Perceptiveness
- Speaking
- Negotiation
- Reading Comprehension
- Writing
- Coordination
- Monitoring
Key Abilities
This career requires key abilities in:
- Oral Expression
- Oral Comprehension
- Problem Sensitivity
- Speech Recognition
- Written Comprehension
- Speech Clarity
- Written Expression
- Information Ordering
- Inductive Reasoning
- Deductive Reasoning
Work Style
People who excel in this career typically demonstrate:
- Dependability
- Cooperation
- Social Orientation
- Leadership Orientation
- Integrity
What Matters in This Career
This career tends to satisfy these work values:
- Relationships
- Independence
- Achievement
- Recognition
- Working Conditions
Education & Preparation
Typical Education: Bachelor's Degree
Related Work Experience Needed: Over 2 years, up to and including 4 years
On-the-Job Training: Over 1 month, up to and including 3 months
Education Details: Most of these occupations require a four-year bachelor's degree, but some do not.
Experience Required: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Technology You'll Use
Popular Technologies & Software
- Microsoft Access
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
Tools & Equipment
- 10-key calculators
- Cash registers
- Credit card processing machines
- Desktop computers
- Handheld computers
- Laptop computers
- Multi-line telephone systems
- Personal computers
- Private automatic branch exchange PABX systems
- Voice mail systems
Work Environment
- Telephone Conversations
- Contact With Others
- Face-to-Face Discussions with Individuals and Within Teams
- Work With or Contribute to a Work Group or Team
Salary & Job Market
| Salary Percentile | Annual Wage |
|---|---|
| Entry-Level (10th percentile) | $39,490 |
| Median | $68,130 |
| Top Earners (90th percentile) | $126,990 |
Workers Employed Nationally: 41,350
Related Careers
If you're interested in this career, you might also consider:
Hotel, Motel, and Resort Desk Clerks
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $34,270
Concierges
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $37,320
Property, Real Estate, and Community Association Managers
Education: Bachelor's Degree
Median Salary: $66,700
Facilities Managers
Education: Associate's Degree (or other 2-year degree)
Median Salary: $104,690
Spa Managers
Education: Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
Median Salary: $61,340
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Occupational data sourced from the O*NET OnLine database, developed by the U.S. Department of Labor, Employment and Training Administration. Wage data from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), 2024.