Online Merchants - MehtA+ Tutoring

Career Overview

Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.

Also Known As

Online Services Manager

Alternate Job Titles

E-Commerce Account Manager
E-Commerce Administrator
E-Commerce Analyst
E-Commerce Assistant
E-Commerce Associate
E-Commerce Business Analyst
E-Commerce Business Channel Specialist
E-Commerce Clerk
E-Commerce Coordinator
E-Commerce Developer
E-Commerce Digital Marketing Manager (Electronic Commerce Digital Marketing Manager)
E-Commerce Manager
E-Commerce Marketing Manager
E-Commerce Merchandiser
E-Commerce Merchant

What You'll Do

In this role, your typical responsibilities include:

Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
Receive and process payments from customers, using electronic transaction services.
Create, manage, or automate orders or invoices, using order management or invoicing software.
Deliver e-mail confirmation of completed transactions and shipment.
Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
Purchase new or used items from online or physical sources for resale via retail or auction Web site.
Determine and set product prices.

Knowledge You'll Use

You'll need solid knowledge in these areas:

English Language
Sales and Marketing
Customer and Personal Service
Communications and Media
Administration and Management
Computers and Electronics

Essential Skills

Success in this career requires strong skills in:

Reading Comprehension

Key Abilities

This career requires key abilities in:

Written Comprehension
Oral Expression
Written Expression
Problem Sensitivity
Oral Comprehension
Speech Recognition
Near Vision
Speech Clarity
Deductive Reasoning
Inductive Reasoning

Work Style

People who excel in this career typically demonstrate:

Dependability
Attention to Detail
Achievement Orientation
Integrity
Initiative

What Matters in This Career

This career tends to satisfy these work values:

Independence
Achievement
Working Conditions
Relationships
Recognition

Education & Preparation

Typical Education: Bachelor's Degree

Related Work Experience Needed: Over 2 years, up to and including 4 years

On-the-Job Training: Over 3 months, up to and including 6 months

Education Details: Most of these occupations require a four-year bachelor's degree, but some do not.

Experience Required: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

Technology You'll Use

Popular Technologies & Software

Adobe Photoshop
AJAX
Apple macOS
C#
Extensible markup language XML
Facebook
Google Analytics
Hypertext markup language HTML
Intuit QuickBooks
JavaScript

Tools & Equipment

Credit card machines
Desktop computers
Dot matrix printers
External hard drives
Label printers
Laser facsimile machines
Personal computers
Tablet computers
Thumb drives

Work Environment

E-Mail
Indoors, Environmentally Controlled
Telephone Conversations
Freedom to Make Decisions
Face-to-Face Discussions with Individuals and Within Teams

Salary & Job Market

Wages reported for the broader Business Operations Specialists, All Other occupational group (BLS 2024), which includes Online Merchants.

Salary Percentile	Annual Wage
Entry-Level (10th percentile)	$46,230
Median	$81,270
Top Earners (90th percentile)	$147,830

Workers Employed Nationally: 1,128,200