Career Overview
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Also Known As
- Lobby Attendant
- Ticket Taker
- Usher
- Visitor Services Representative
Alternate Job Titles
- Admittance Attendant
- Attractions Associate
- Concessionist
- Docent
- Door Attendant
- Door Captain
- Door Tender
- Doorman
- Doorperson
- Drive-in Theater Attendant
- Event Attendant
- Gate Attendant
- Gate Clerk
- Gate Tender
- Greeter
What You'll Do
In this role, your typical responsibilities include:
- Greet patrons attending entertainment events.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Settle seating disputes or help solve other customer concerns.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
Knowledge You'll Use
You'll need solid knowledge in these areas:
- Customer and Personal Service
Key Abilities
This career requires key abilities in:
- Speech Clarity
- Oral Expression
- Oral Comprehension
- Near Vision
- Problem Sensitivity
- Speech Recognition
- Selective Attention
- Deductive Reasoning
- Written Comprehension
- Far Vision
Work Style
People who excel in this career typically demonstrate:
- Cooperation
- Social Orientation
- Dependability
- Optimism
- Empathy
What Matters in This Career
This career tends to satisfy these work values:
- Relationships
- Support
- Independence
- Working Conditions
- Recognition
Education & Preparation
Typical Education: High School Diploma - or the equivalent (for example, GED)
On-the-Job Training: None or short demonstration
Education Details: Usually requires a high school diploma or GED, though some occupations may not.
Experience Required: Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
Technology You'll Use
Popular Technologies & Software
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
Tools & Equipment
- Electronic ticket scanners
- Facility maps
- Fire extinguishers
- First aid kits
- Hand-held flashlights
- Two way radios
Work Environment
- Contact With Others
- Indoors, Environmentally Controlled
- Face-to-Face Discussions with Individuals and Within Teams
- Deal With External Customers or the Public in General
- Physical Proximity
Salary & Job Market
| Salary Percentile | Annual Wage |
|---|---|
| Entry-Level (10th percentile) | $22,880 |
| Median | $31,150 |
| Top Earners (90th percentile) | $40,210 |
Workers Employed Nationally: 119,210
Related Careers
If you're interested in this career, you might also consider:
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Education: Less than a High School Diploma
Median Salary: $30,380
Baggage Porters and Bellhops
Education: Less than a High School Diploma
Median Salary: $36,020
Hotel, Motel, and Resort Desk Clerks
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $34,270
Passenger Attendants
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $37,560
Reservation and Transportation Ticket Agents and Travel Clerks
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $41,460
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Occupational data sourced from the O*NET OnLine database, developed by the U.S. Department of Labor, Employment and Training Administration. Wage data from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), 2024.