Career Overview
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Also Known As
- Admissions Clerk
- Admissions Representative
- Interviewer
- Registration Clerk
Alternate Job Titles
- Admissions Advisor
- Admissions Associate
- Admissions Clerk
- Admissions Recruiter
- Admissions Representative
- Admissions Specialist
- Admitting Clerk
- Admitting Interviewer
- Admitting Representative
- Admitting Worker
- Bilingual Field Interviewer
- Canvasser
- Census Clerk
- Census Enumerator
- Census Taker
What You'll Do
In this role, your typical responsibilities include:
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Identify and report problems in obtaining valid data.
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
- Review data obtained from interview for completeness and accuracy.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
Knowledge You'll Use
You'll need solid knowledge in these areas:
- Customer and Personal Service
- English Language
- Administrative
Essential Skills
Success in this career requires strong skills in:
- Active Listening
- Speaking
Key Abilities
This career requires key abilities in:
- Oral Expression
- Oral Comprehension
- Speech Recognition
- Speech Clarity
- Written Comprehension
- Written Expression
- Information Ordering
- Near Vision
- Selective Attention
- Problem Sensitivity
Work Style
People who excel in this career typically demonstrate:
- Social Orientation
- Attention to Detail
- Dependability
- Cooperation
- Integrity
What Matters in This Career
This career tends to satisfy these work values:
- Relationships
- Support
- Working Conditions
- Independence
- Achievement
Education & Preparation
Typical Education: High School Diploma - or the equivalent (for example, GED)
Related Work Experience Needed: Over 1 year, up to and including 2 years
On-the-Job Training: Over 1 month, up to and including 3 months
Education Details: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Experience Required: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Technology You'll Use
Popular Technologies & Software
- MEDITECH software
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Oracle PeopleSoft
- Zoom
Tools & Equipment
- Computer data input scanners
- Computer inkjet printers
- Copy machines
- Laptop computers
- Laser facsimile machines
- Multiline telephone systems
- Passenger vehicles
- Personal computers
- Telephone headsets
Work Environment
- Contact With Others
- Work With or Contribute to a Work Group or Team
- Face-to-Face Discussions with Individuals and Within Teams
- Telephone Conversations
Salary & Job Market
| Salary Percentile | Annual Wage |
|---|---|
| Entry-Level (10th percentile) | $31,980 |
| Median | $43,830 |
| Top Earners (90th percentile) | $60,960 |
Workers Employed Nationally: 157,310
Related Careers
If you're interested in this career, you might also consider:
Eligibility Interviewers, Government Programs
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $51,500
Patient Representatives
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $48,790
Office Clerks, General
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $43,630
Human Resources Assistants, Except Payroll and Timekeeping
Education: Bachelor's Degree
Median Salary: $49,440
Receptionists and Information Clerks
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $37,230
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Occupational data sourced from the O*NET OnLine database, developed by the U.S. Department of Labor, Employment and Training Administration. Wage data from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), 2024.