Career Overview
Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
Also Known As
- Salon Manager
- Spa and Guest Experience Director
- Spa Director
- Spa Manager
Alternate Job Titles
- Day Spa Manager
- Hair Salon Manager
- Health Spa Manager
- Massage Department Manager
- Med Spa Manager
- Salon Coordinator
- Salon Leader
- Salon Manager
- Salon Supervisor
- Spa and Guest Experience Director
- Spa Coordinator
- Spa Director
- Spa Manager
- Spa Supervisor
- Wellness Spa Manager
What You'll Do
In this role, your typical responsibilities include:
- Respond to customer inquiries or complaints.
- Schedule guest appointments.
- Maintain client databases.
- Coordinate facility schedules to maximize usage and efficiency.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Plan or direct spa services and programs.
Knowledge You'll Use
You'll need solid knowledge in these areas:
- Administrative
- Customer and Personal Service
- Administration and Management
- English Language
- Education and Training
- Personnel and Human Resources
Essential Skills
Success in this career requires strong skills in:
- Speaking
- Monitoring
- Coordination
- Critical Thinking
- Social Perceptiveness
- Service Orientation
- Management of Personnel Resources
- Active Listening
- Persuasion
- Judgment and Decision Making
Key Abilities
This career requires key abilities in:
- Oral Comprehension
- Problem Sensitivity
- Oral Expression
- Speech Recognition
- Deductive Reasoning
- Speech Clarity
- Inductive Reasoning
- Written Comprehension
- Fluency of Ideas
- Written Expression
Work Style
People who excel in this career typically demonstrate:
- Dependability
- Social Orientation
- Leadership Orientation
- Cooperation
- Achievement Orientation
What Matters in This Career
This career tends to satisfy these work values:
- Independence
- Relationships
- Achievement
- Recognition
- Working Conditions
Education & Preparation
Typical Education: Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
Related Work Experience Needed: Over 2 years, up to and including 4 years
On-the-Job Training: Over 1 month, up to and including 3 months
Education Details: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Experience Required: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Technology You'll Use
Popular Technologies & Software
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
Tools & Equipment
- Desktop computers
- Electronic cash registers
- Laser facsimile machines
- Multi-line telephone systems
- Payment processing terminals
- Personal computers
- Tablet computers
Work Environment
- Contact With Others
- Face-to-Face Discussions with Individuals and Within Teams
- Telephone Conversations
- Work With or Contribute to a Work Group or Team
- Frequency of Decision Making
Salary & Job Market
Wages reported for the broader Personal Service Managers, All Other occupational group (BLS 2024), which includes Spa Managers.
| Salary Percentile | Annual Wage |
|---|---|
| Entry-Level (10th percentile) | $36,880 |
| Median | $61,340 |
| Top Earners (90th percentile) | $111,130 |
Workers Employed Nationally: 10,490
Related Careers
If you're interested in this career, you might also consider:
Fitness and Wellness Coordinators
Education: Master's Degree
Median Salary: $61,340
First-Line Supervisors of Personal Service Workers
Education: Associate's Degree (or other 2-year degree)
Median Salary: $47,080
Skincare Specialists
Education: High School Diploma - or the equivalent (for example, GED)
Median Salary: $41,560
Lodging Managers
Education: Bachelor's Degree
Median Salary: $68,130
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
Education: Not specified
Median Salary: $46,900
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Occupational data sourced from the O*NET OnLine database, developed by the U.S. Department of Labor, Employment and Training Administration. Wage data from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), 2024.